Terms & Conditions

Terms of Website Usage

1. Acceptance of Control Terms

1.1 The following are terms of a legal agreement between you and I ONE GLOBAL (IOG). By accessing, browsing and/or using this site (“Site”), you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this Site. The materials provided on this Site is protected by law. Any claim relating to, and the use of, this Site and the materials contained herein are governed by the laws of Singapore.

2. Use Restrictions

2.1 The copyright in all material provided on this Site is held by I ONE GLOBAL (IOG) or by relevant third parties (“Copyright Owner”). Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of IOG or the relevant Copyright Owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. You also may not, without IOG’s permission, “mirror” any material contained on this Site on any other server. IOG’s trademarks may be used only with express written permission from IOG. Please contact IOG for information on IOG’s trademarks. All other trademarks, brands and names are the property of their respective owners.

Except as expressly granted in this section (or to you specifically in writing), IOG (or the relevant intellectual property owners, as the case may be) do not grant any express or implied right to you under any patents, copyrights, trademarks or trade secret information. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

3. Limitation of Liability

3.1 UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL I ONE GLOBAL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF I ONE GLOBAL OR AN I ONE GLOBAL AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.

Although I ONE GLOBAL (IOG)  has attempted to provide accurate information on this Site as a service to its users, IOG assumes no responsibility for, and makes no representations with respect to the accuracy of the information. IOG  may change the programs or products mentioned at any time without notice. Mention of non-IOG products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.

Standard Terms and Conditions

1.  General

1.1  I ONE GLOBAL (hereinafter referred as IOG) reserves the right to approve or reject the customer’s application for opening of account with IOG  without giving any reason therefore to the customer.

1.2 The customer agrees and acknowledges that by completing the registration form online or offline,

a. the customer is deemed to have accepted and agreed to be bound by the prevailing terms and conditions.
b. IOG may revise these terms and conditions in such manner and at such times as IOG in its sole discretion deem fit.
c. IOG may from time to time vary or revise the charges, calling rates and payment terms and such variation shall be effective as from the date specified by IOG.

2. Customer’s obligation

2.1  The customer agrees and undertakes to pay IOG promptly all the Fees and Charges and any other sum due or payable  on the due date with respect to the provision of the Service without any set-off, counterclaim, deduction or withholding whatsoever.

2.2  In the event that the customer disputes any amount stated in the bill and intends to withhold payment of the amount, the customer must give  IOG a written notice of such dispute before the due date and must state in such notice the grounds and reasons for such dispute.  Notwithstanding any such dispute, the customer shall make payment of the charges or amount of the bill to IOG that is not in dispute.

2.3  The customer agrees and undertakes to keep confidential and safeguard any password/pin provided by IOG, and pay IOG all fees arising from the use of the customer’s password/pin, regardless of whether the use was authorized by the customer.

2.4  The customer agrees and undertakes to update IOG immediately of any changes to the information provided in the registration form.

2.5  The customer agrees and undertakes to notify IOG immediately if the customer decides to terminate Giro/authorization to debit customer bank account.

2.6  The customer agrees and undertakes to settle all bills promptly by due date, failing which interest of 2% per month will be levied on the outstanding amount, subject to a minimum fee of S$10.00.

3. Payment Methods

3.1 IOG accepts the following mode of payment:

3.1.1 Credit Card

• Customer agrees that any charges made with IOG’s services will be billed monthly to the customer’s card and be subjected to the same terms and conditions governing the credit card account.
• Customer agrees that if customer is unable to settle the bill for the services rendered with the credit card company for any reason, the Customer agrees to settle the bill via bank draft or cheque in Singapore dollar drawn on a bank in Singapore, or by other means and within the time frame as specified by IOG.
• Customer shall notify IOG immediately upon it becoming aware that the customer credit card is lost, stolen, expired or is terminated for any reason, or in any circumstances which will result in IOG being unable to deduct outstanding charges to the designated credit card. Customer shall continue to be liable for any outstanding charges.

3.1.2 Giro

• Customer agrees to complete an Interbank GIRO form that allows IOG to deduct the bill directly from the customer’s bank account.
• Customer agrees that in any circumstance which will result in IOG being unable to deduct the bill from the designated bank account, the customer agrees to settle the bill via bank draft or cheque in Singapore dollar drawn on a bank in Singapore, or by other means and within the time frame as specified by IOG.
• IOG shall obtain the approval of Customer’s authorization from the relevant bank before the activation of the customer’s account.

3.1.3 Cheque/Cash

• Customer who is non-Singaporean or non-permanent resident shall pay a deposit of S$100 to IOG for the purpose of opening of an account. The deposit will be refunded upon termination of account and payment of all outstanding charges.

3.2  The credit limit is S$100 per month for every residential account. IOG may request additional deposit from time to time depending on the account usage.

3.3 IOG may issue interim bill to customer once the credit limit is reached.  Customer is required to make payment immediately.

3.4 IOG reserves the right to suspend or terminate service(s) without any notice to the Customer if the invoices are not settled in full after the payment due date or any deposit required by IOG is not paid. IOG shall not be liable for losses, damages, liability, claims, expenses or costs which may be incurred by the customer as a result of IOG’s right to suspend or terminate the service.

4. Disclaimer

4.1 IOG does not warrant availability of the service at all times or commencing the supply of service at a certain time.

4.2 IOG shall use all reasonable endeavours to ensure the continuity and efficiency of the services at all times, but under no circumstances shall IOG be liable in respect of any claim (whether contractual, tortuous, statutory or otherwise) for any form of damages, loss, costs, injury or harm sustained or incurred by the Customer resulting directly or indirectly out of the services, or any failure of, or interruption or delay to the services and including without limitation damages, loss, costs, injury or harm in the nature of special, consequential, general, incidental or other damages or loss (including loss of revenue, loss of profit, loss of business or loss arising from claims by third party) notwithstanding that IOG may be aware or ought to have been aware of the possibility of any such damages, loss, costs, injury or harm.

4.3 Customer shall solely be responsible and liable and shall indemnify and keep indemnified IOG and/or its agents against all liabilities for any losses or damages arising from the use of IOG’s services.

5. Customer Data

The use of customer Data is governed by our Privacy Policy. IOG will NOT disclose billing information or account access information except as authorized by customer or customer’s representative or as required by law or legal process.

6.   MODIFICATION OF TERMS OF SERVICE

IOG may change these Terms of Service from time to time at its sole discretion. Any modification to the Terms of Service shall be deemed effective as of their posting on the IOG website. User expressly agrees to be bound by any modified Terms and Conditions as contemplated herein.

7.    PRIVACY POLICY

IOG considers any and all messages transmitted via the IOG services to be private communication between the User and the recipient. IOG will not monitor, edit or disclose the content of a User’s private communications, except that customer agrees IOG may do so:

1. as required by law;
2. to comply with legal process;
3. is necessary to enforce this license;
4. to respond to claims that the communicator violated the rights of third-parties; or
5. to protect the rights or property of IOG or others.

User acknowledges, understands and agrees that IOG may in its sole discretion report User to any local, state or federal authority or agency if User violates any of the Terms of Use and Privacy Statement of Service. User acknowledges, understands and agrees that IOG may in its sole discretion cooperate with any affected third party by providing information and/or data in either a civil or criminal forum if User violates any of the Terms of Use and Privacy Statements of Service. User acknowledges, understands and agrees that IOG does not endorse the content of any User communications and IOG is not responsible or liable for any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe upon the intellectual property or other rights of another.

8. MEMBER ACCOUNT, PASSWORD AND SECURITY

Customer will receive a password and account designation upon completing the customer registration process. User is responsible for maintaining the confidentiality of the password and account, and is fully responsible for all activities that occur under User’s password or account.

All SALES ARE FINAL. There are no refunds unless there is an extended system wide outage of Service encompassing all of the following: local access, toll-free access, domestic termination, and international termination, or other system failures as determined by IOG at its sole discretion.

9. TERMINATION

User agrees that IOG may terminate User’s account or use of the IOG services if IOG believes that User has violated or acted inconsistently with the letter or spirit of this license or that User has violated the rights of IOG or other users or parties.

10. LIMITATION OF LIABILITY

User agrees that IOG shall not be liable for any direct, indirect, incidental, special or consequential damages, resulting from the use or the inability to use the IOG services or the IOG products or for cost of procurement of substitute goods and services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through or from the IOG services or resulting from unauthorized access to or alteration of User’s transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangible, even if IOG has been advised of the possibility of such damages. User further agrees that IOG shall not be liable for any damages arising from interruption, suspension or termination of IOG services, including but not limited to direct, indirect, incidental, special, consequential or exemplary damages, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you. IOG expressly disclaims any and/or all liability for inbound mobile phone roaming charges, mobile data charges and/or other like or unlike third party charges related to the use of IOG Mobile, IOG Web Calling, IOG SMS Calling, IOG Callback and/or any other IOG service from a mobile phone while it is roaming.

11. CHANGES IN TERMS

ANY AND ALL TERMS HEREIN, INCLUDING WITHOUT LIMITATION, CALLING RATES, CAN BE CHANGED OR OTHERWISE MODIFIED BY IOG WITHOUT ANY NOTICE WHATSOEVER. EXPIRATION POLICY Your Account will expire six (6) months from the date of your last successful Account charge (or recharge). You may, therefore, extend the expiration period by simply recharging your account prior to the expiration of this six (6) month period. IOG has the sole discretion to determine whether to grant any other extension request. All extensions will be confirmed via e-mail and SMS. IOG is not obligated to refund any remaining balance left in your Account as of the date it expires. IOG further reserves the right to deactivate your account and remove all other features and services if the account balance remains zero or negative for a period of thirty (30) days or more.

12. Equipment or Software

12.1 This clause applies only if IOG is providing equipment and/or software as part of the services.

12.2 The Customer is granted a non-exclusive, non-transferable restricted licence to use the equipment and/or software for its own specific use only. Title to the software and equipment is retained by IOG or the third party involved in the supply of the services and nothing in this agreement shall be construed as conferring ownership upon the Customer. The Customer acknowledges that despite any law to the contrary or an affixation of the hardware to the premises, the equipment and/or software is and remains the property of IOG.

12.3 The Customer agrees to:

(a)    Operate the IOG equipment/software with due care and skill and by using appropriate qualified personnel;
(b)    Comply with all IOG’’s instructions for use;
(c)    Not allow any IOG equipment/software to be altered, repaired, serviced, moved or connected to or disconnected from any power source other than by personnal approved by IOG;
(d)    Not transfer, sell, hire or giveaway any IOG  equipment or software or any of its rights in the equipment/software
(e)    Assume any risk of loss or damage to any equipment/software while it is in its possession or control

12.4 Upon termination of the Agreement and/or the Service, the Customer shall immediately cease using IOG equipment/software and return to IOG or permit IOG to take possession of any IOG equipment and software.

Updated:  8th Aug 2010